Support and contact.
Questions about the app, a purchase or your information? Write to us.
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Emberlane: Bedtime Stories
Trollwick AS, registered in Enhetsregisteret (the Norwegian Central Coordinating Register for Legal Entities), organisation number 938 760 640. Not registered for VAT in Norway.
Address: Nøttveitvegen 122, 5238 Rådal, Bergen, Norway
Telephone: +47 459 23 313
Email: hello@emberlane.app
Frequently asked questions
Where did my purchase go?
Restore Purchases is in Settings and on the plans screen, if you’ve bought something before.
Does it work without internet?
Once a book is downloaded, it opens without a connection.
How do I cancel the Library plan?
Manage or cancel any time in your device’s Settings: tap your name, then Subscriptions. You can also write to us; we’ll reply with the steps, because only Apple’s system can stop the renewal, and in Norway, the EEA and the United Kingdom we count your message as your notice. If you have a yearly plan and live in Norway, or in another EEA country or the United Kingdom and your plan has renewed, and you end it after the first six months of a paid year, email us your Apple order ID and we repay the whole months left, counted from the end of month 6. In Germany, the Netherlands and Belgium this is replaced: you can end a renewed yearly plan at any time, and we repay what is left of the year from one month (Belgium: two) after we get your email, a part month counted as a whole month. The Terms say how.
Can the rest of the family read too?
Yes. Family Sharing works with the Library plan, for up to five family members besides you.
Which languages?
The books are narrated in 11 languages: English, Chinese, Japanese, Korean, German, French, Norwegian, Portuguese (Brazil), Filipino, Hindi and Nepali.
Why is there a grown-up question?
Purchases, Settings and links that leave the app sit behind a grown-up check. A speed bump for small hands, not a lock. For a real lock, use Screen Time and Ask to Buy on your device.
Can I get my money back?
If something is wrong, tell us. For your money back there are two routes: ask Apple first, who takes the payment, and ask us where our Terms say we repay you. We’ll help you with either. Report a problem to Apple at reportaproblem.apple.com. In the EU and Norway you usually have 14 days to change your mind when you first buy a plan. If a child bought something without a grown-up’s say, report it to Apple the same way and write to us, and we’ll help you ask. In a few places (the United States, Canada, Australia, New Zealand, Japan, and the storefronts Apple lists as agent territories, in Latin America and the Caribbean) Apple only acts as our agent and the sale is between you and us; the Terms say which. The details, when the 14 days apply, and your other rights, are in our Terms of Use.
Do I need an account?
No. Nobody has to make an account.
Which devices?
Emberlane is for iPhone and iPad.